1.1 Enterprise Mode: PIN Not Displayed in Conference Room (Hub will display ______ instead of a PIN)
In Enterprise mode, whenever the hub is not able to establish a connection with the Intel® Unite™ PIN server, the PIN number will display dashes “------“
Suggested isolation steps include:
Check the Hub's connection to the network
Did the DHCP server provide an IP address for the Hub?
Suggestion: Try running ipconfig.exe from a command prompt on the hub.
Check the Hub’s connection to the Intel® Unite™ PIN Server
Are you able to ping the Intel® Unite™ PIN Server IP address or FQDN using a windows command line?
Is the local firewall or network infrastructure blocking certain ports?
Suggestion: Try opening a web browser, and typing in the FQDN of the Unite Server: https://<yourservername>/unite/ccservice.asmx, which should return a valid page, hosted by the Intel® Unite™ Sever.
1.2 Collecting Logs for Troubleshooting:
During troubleshooting, collecting a log file can sometimes help you to uncover potential configuration problems. There are two types of logging activities to help you isolate problems during deployment of the Intel® Unite™ Hub, Client, or Server.
Installation Logs:
You can collect installation logs by re-installing the suspected component for server/hub/client using the “/l” command line option, with the path to log file:
Open a Windows command prompt, navigate to the directory where installation file is located (Hub, Client, or Server *.msi file), and launch the installer package using the following command line:
<unite installer filename> /l <path name for your log file>
Runtime Logs:
You can collect runtime logs by launching the Hub or Client executable (after installation) directly from the command prompt using the “/debug” command line option, to get additional information on connection flow.
Open Windows command prompt, navigate to the Program Files directory of the Hub or Client application, and then launch the Intel Unite application:
Intel Unite.exe /debug
1.3 Intel Troubleshooting Guide:
Intel also provides a detailed troubleshooting guide to help with common issues during Enterprise Mode Deployment.